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These Terms and Conditions apply to the purchase of any accessories, clothing and products from this Web Site owned by Viscount V Creations Ltd. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first purchase of any goods from the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.
Viscount V Creations Ltd will endeavour to ensure that all information on the Website, which includes the descriptions of our Goods, the listed prices, are accurate at all times. If there are any errors, we will resolve these as soon as reasonably possible, and if in any case, there is evidence that the any error has occurred and affected your purchase of Goods, you will be informed of this straight away. As these steps are taken, we will not be accept any liability to you resulting from any errors on the Website.
As a customer, you should have knowledge relating to the fact that buying clothing and accessories from the internet involves a different shopping experience, which is not the same as buying in-store. Therefore, this will mean that:
The colours may depend on many factors and those that are shown for the Goods sizes and measurement of the Goods are approximate;
The Goods will be subject to availability – and as such may not be able to supply your order
The delivery cited are only estimates
The Goods will not be available elsewhere
The Goods may have to be changed depending on any changes in relevant laws and regulatory requirements.
Section 1 – Buying and Reserving Goods and Delivery
This sets out the terms relating to your purchase or reservation of Goods from our Website.
The offer to purchase a product from us (your "Order") will be completed by directly clicking on the relevant product, thus completing this staged process on the Website.
- Adding product to your shopping basket.
- Checkout step 1 – Proceed to the checkout.
- Checkout step 2 – Provide your address details.
- Checkout step 3 – You will be provided with the option to purchase using PayPal or other major card, which will involve you proceeding to your PayPal account. You will then use the PayPal platform to pay for your Goods using your debit or credit card, which will provide confirmation of your Order. Shape Terrain Ltd also uses a third party Square Merchant, who will process your card details, as such we do not store any of these on our website or in any other form. PayPal and Square are well known and trusted reputable merchants for processing your card details.
The Order is only to constitute an offer to purchase the Goods from us, as such is not a form of a binding contract until this has been accepted by us. If you order more than one product, the Order will contain a series of individual offers of the product.
Once the Order is received, a confirmation notice will be sent to you via email to provide you with the Order process. This Order acknowledgement email will contain details of the Order number, details of the Goods that have been ordered and a delivery estimate. The email only provides the acknowledgement that your Order has been received, and not the acceptance by us of any offers to the purchase of Goods.
The Order will only be accepted upon receipt for the full payment of the value of the Goods purchased including any delivery charges that may be applicable. Where you have provided details of the payment via PayPal or Square, they will process the payment when you have authorised this and submitted your order. Your credit or debit card will be debited following the Order that would have been accepted by us.
The offer to purchase a product will only be deemed to be accepted by us in the event that this has been dispatched to you or to any other nominated address selected by you. The Order dispatch email will be sent to you and will include details of the product.
We will have the right to refuse the offers in an Order before acceptance. In the event that the product is not available, we will ensure that details pertaining to this being unavailable will be sent in the dispatch email. Any products that are not available will not be included in the contract for a any product which have been dispatched.
The prices and charges on this Website are in UK pounds. Any actual price that will be charged to International customers will be subject to the exchange relevant exchange rate at that time dependent on your credit or debit card company.
You will be responsible for ensuring that any personal details that you provide remains confidential at all times.
Section 2 – Delivery
The delivery options are offered as follows:
We will do our best to ensure that any Goods that you have ordered are provided by the agreed delivery date and on time where applicable. However, delays may occasionally occur, which are inevitable as a result of unforeseen circumstances. Viscount V Creations Ltd nor our nominated carrier will not accept any liability resulting on any delay or failure to deliver the Goods as outlined in the estimated time frame.
The cost of delivery on all Goods is free and will depend on availability and as such it may take up to 21 days to receive goods. If Goods are required urgently, then this will be subject to extra delivery charges that can be up to £30 depending on where the Goods are being dispatched.
Any loss and damage of the Goods will pass to you on the date and time the Goods are delivered to you.
Section 3 Returning Good
This section sets out the terms which govern your right to return any Goods that you no longer wish to keep.
When the Goods are delivered, a returns slip will be included, and details of information relating to how to return Goods to us. If you wish to return the Goods, you will need to complete the returns slip and ensure that this is enclosed with the Goods when you are returning these.
UK, ROI and EU customers will be able to return the Goods at any time within fourteen (14) days of receiving Goods from us. They can cancel their contract and (a further fourteen (14) days to) to return any Goods that have been provided by us in the same condition that they were sold to you.
Denmark and Rest of World customers will be able to return any Goods to us within thirty (30) days' of receiving the Goods from us. The following methods can used by all our customers that purchase from our Website:
Sending them in a securely wrapped parcel to the address as directed on the return slip. Please note that we are unable to offer exchanges or gift vouchers.
We will not accept any Goods that has been worn or appear to have been damaged. As such, please ensure the returned Goods are in their original condition and packaging, unworn and unwashed, and with all labels intact.
All Goods returned in the UK are offered free of charge. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. If a decision has been made to return the Goods, they are not to be worn and all reasonable care must be taken to ensure that they remain in good condition. All Goods purchased will be returned to us intact and should be undamaged as soon as reasonably possible. The money will be refunded to the payment card at the price paid for the Goods returned.
You have fourteen (14) days returns period that is granted to you under this section, UK, ROI and have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contract Regulations") as amended or superseded from time to time. In the event that you wish to cancel your order, you may notify us by email to inform us that you wish to cancel your contract before the end of the statutory cancellation period (fourteen (14) days which will be from the day after you receive the Goods). You will need to complete the Withdrawal Form and return this to us. You can cancel your order by forwarding the Withdrawal Form by emailing our Customer department on email@example.com. You will ensure that the Goods are returned as stipulated in the Section on Returning Good above.
The details outline in these terms and conditions affect your statutory rights.
Section 4 Returning Goods by Post
If the Goods are being returned by post, follow the instructions outlined below:
You will need to complete the returns note and enclose this with your parcel and proof of postage will be required. Please ensure that this proof of postage is retained until you have received your full refund, and this has been successfully refunded to your card.
For Orders returned in the UK, please use the freepost labels that will be provided with your Order.
Please ensure that your Goods are securely wrapped in a parcel and the returns address placed on the parcel.
In the event that you have informed us that you wish to cancel your entire order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contract Regulations"), and that the return of your goods meets the terms of the Section above in our terms and conditions, we will refund all basic delivery cost (such cost equal to the least expensive delivery cost that we offer). If you are entitled to a refund of basic delivery costs, you must claim your refund of basic delivery costs by contacting us at firstname.lastname@example.org. Please ensure that you allow at least five working days from the date we would have received your delivery charges requesting the refund to be processed. If part of the Order is being returned, the refund of the delivery charge will not apply.
If your cancellation rights under the Consumer Contract Regulations are not exercised, then the cost of delivery for returning the Goods to us will be your responsibility. This will include all customs and import duties, which will be your responsibility. If the Goods are returned because they are faulty, then you will be liable for the costs of postage and any applicable import duty, however, this will be refunded once we have received the product and established that the product is faulty. Please note that prior to this accepting this return, you will be required to provide proof that is provided via our Contact Us page on the Website.
All refunds under this Part 3 will be made within fourteen (14) days from receipt of which the Goods have been returned.
Section 5 General terms relating to our relationship with you
This section outlines some general terms relating to our relationship with you and any purchases that are made by you. We reserve the right not to accept any responsibilities for performance of any obligations under these terms and conditions resulting from event outside of our control, which will include, but not limited to, severe weather conditions, such as storms, floods, or other natural disasters e.g earthquakes , strikes, lockouts, failures of third party systems or networks, earthquake, civil unrest, acts of terrorism, any deliberate sabotage or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
We believe that the Goods that have been purchased from us through our Website is of satisfactory quality and reasonably to fit all the purposes for which the products of the kind have been supplied.
The extent to which our liability for any losses you may suffer as a result of us breaking this agreement will be strictly limited to the purchase price of the Goods that you would have purchased and this includes any losses which are a foreseeable consequence of us breaking the agreement.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence; or
(b) Under section 2(3) of the Consumer Protection Act 1987; or
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Viscount V Creations Ltd will not accept any indirect losses which may happen as a side effect of the main loss or damage have not been foreseeable by you and us, and this includes, but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.
We reserve the rights to cancel the Order in the event that any details on our website, or the products and services available through are being misused.
All the notices that will be provided to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
The English Law governs any interpretation, construction, effect and enforceability of the terms and conditions, unless the law entitles you to rely on the laws of your country of domicile as a consumer.
If any dispute arises between us, this will be dealt this in conjunction with the jurisdiction of the English courts for customers in England and Wales, and for customers in Scotland, this will be the Scottish courts. For all customers outside the UK, disputes will be dealt with in their country of domicile in accordance with their laws.
The rights in the software and content that is provided and made available to you on or through our Website will remain our property and the property of our licensors where relevant and that all these rights will be reserved by us and our licensors. As a result of this, you will not be permitted to distribute, publish, manipulate, reproduce the content in any format, or make copies of the content, that is supplied to you or which appears on our Website. As such, will include any use of such content in connection with any commercial and business commercial enterprise.
Please ensure that all communications sent to Viscount V Creations Ltd are made in English only.